Teesch

Privacy Policy

Last Updated: January 18, 2026

This Privacy Policy explains how Teesch Pty Ltd (“Teesch”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal information when you access or use the Teesch mobile application, website, and related services (collectively, the “Services”).

This Privacy Policy forms part of, and should be read together with, our Terms of Service. By using the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your personal information as described below.

1. Responsible Party (POPIA)

For purposes of the Protection of Personal Information Act, 4 of 2013 (“POPIA”), Teesch Pty Ltd is the Responsible Party.

Company details:
Teesch Pty Ltd
59 Morgan Crescent, Rubernet Complex
Cape Town, Western Cape 7560
South Africa

Contact: [email protected]

2. Definitions

  • “Account” means a registered Teesch user account.
  • “Expert” means an independent third-party service provider offering Sessions through the platform.
  • “User” means an individual who books or participates in Sessions.
  • “Personal Information” / “Personal Data” means information relating to an identifiable, living natural person, as defined under POPIA.
  • “Processing” has the meaning given in POPIA and includes collection, storage, use, disclosure, and deletion.

3. Who May Use the Services

The Services are strictly intended for individuals aged 18 or older.

We do not knowingly collect or process Personal Information of minors. If we become aware that Personal Information of a person under 18 has been collected, we will delete it promptly.

4. Personal Information We Collect

4.1 Information You Provide Directly

Depending on whether you register as a User or Expert, we may collect:

  • Full name
  • Email address
  • Phone number
  • Profile photo
  • Account login credentials (encrypted)
  • Preferences and accessibility settings
  • Location
  • Messages and communications within the platform
  • Reviews, ratings, and feedback
  • Dispute-related communications

4.2 Payment and Transaction Information

Payments are processed by our third-party payment provider Paystack.

We do not store full payment card numbers. We receive limited transaction information such as:

  • Payment confirmation
  • Transaction IDs
  • Payment status
  • Payout records

Paystack processes payment data in accordance with its own privacy policy.

4.3 Automatically Collected Information

When you use the Services, we may automatically collect:

  • IP address
  • Device identifiers
  • Operating system and app version
  • Session metadata (timestamps, duration, attendance logs)
  • Usage and diagnostic data
  • Crash reports and performance logs

4.4 Location, Camera, and Media (Optional Permissions)

With your explicit device permission, we may access:

  • Approximate location (for service functionality)
  • Camera or photo library (for profile images or shared materials)

You can revoke these permissions at any time via your device settings.

5. Purposes and Lawful Bases for Processing

We process Personal Information only where permitted by POPIA, on the following lawful bases:

5.1 Performance of a Contract

  • Creating and managing Accounts
  • Booking, delivering, and managing Sessions
  • Processing payments, refunds, and payouts
  • Managing disputes and cancellations

5.2 Legitimate Interests

  • Platform safety and fraud prevention
  • Quality assurance and service improvement
  • Enforcing our Terms of Service
  • Preventing off-platform transactions

5.3 Legal Obligations

  • Tax, accounting, and regulatory compliance
  • Lawful requests by authorities

5.4 Consent (Where Applicable)

  • Marketing communications
  • Optional device permissions

You may withdraw consent at any time where consent is the legal basis.

6. Sharing of Personal Information

We may share Personal Information only as necessary, including:

  • Service Providers (e.g., hosting, analytics, payment processing, background checks)
  • Payment partners (Paystack)
  • Affiliates under common control
  • Other users, where you voluntarily share information (e.g., reviews, profiles)
  • Authorities, where legally required
  • Business transfers, such as mergers or acquisitions

We do not sell Personal Information.

7. Cross-Border Data Transfers

Your Personal Information may be processed in South Africa, the United States, or other jurisdictions where our service providers operate.

We take reasonable steps to ensure that cross-border transfers are protected through appropriate safeguards consistent with POPIA.

8. Data Retention

We retain Personal Information only for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Retention periods may be extended where required for fraud prevention, legal claims, or regulatory compliance.

9. Your Rights Under POPIA

You have the right to:

  • Request access to your Personal Information
  • Request correction or updating of inaccurate data
  • Request deletion (subject to legal retention requirements)
  • Object to processing in certain circumstances
  • Withdraw consent where applicable

Requests can be submitted to [email protected]. We may need to verify your identity before fulfilling requests.

10. Security Safeguards

We implement reasonable administrative, technical, and organisational safeguards to protect Personal Information against loss, misuse, unauthorised access, or disclosure.

No system is completely secure, and we cannot guarantee absolute security.

11. Cookies and Analytics

We may use cookies, SDKs, and similar technologies to:

  • Analyse usage
  • Improve performance
  • Detect errors and abuse

You can control certain tracking technologies through device or browser settings.

12. Disclosure for Legal Reasons

We may disclose Personal Information where necessary to:

  • Comply with legal obligations
  • Enforce our Terms of Service
  • Protect the rights, safety, or property of Teesch or others
  • Investigate suspected wrongdoing

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the Services or email, and the “Last Updated” date will be revised.

Continued use of the Services after updates may indicate acceptance.

14. Contact Us

For questions, requests, or complaints regarding this Privacy Policy:

[email protected]